The warranty, in writing

Every surface Windermere Concrete installs leaves with a signed, written workmanship warranty. Not a verbal assurance, not a line in an email — a document, handed over at the walkthrough beside your care guide and cure calendar.

What it covers

• Base performance: settlement, rutting, or heaving traceable to our preparation;
• Structural workmanship: cracking outside the engineered joint plan on slabs; migration or spreading of properly restrained paver fields;
• Joint & edge systems: control joints, isolation joints, edge restraint, and polymeric jointing as installed;
• Finish application: stamped texture, color systems, and sealer application performed to specification.

What it honestly can’t cover

• Hairline shrinkage cracking inside control joints (that is the system working — see why concrete cracks);
• Damage from loads beyond the design brief — the dumpster on the patio, the loaded truck on the walkway;
• Acts of ground and sky beyond engineering: floods, sinkhole activity, root systems planted after installation;
• Normal wear of sacrificial layers — sealers are maintenance items with published renewal cycles.

Claims are simple: call or email with photos, we come look — usually the same week — and warranty work is scheduled like any other job, with the same crew and the same standard. The warranty document you receive states the term for your specific scope; keep it with the job photos we send at handover.